BBM EV Rentals — Account & Data Deletion

Last updated: 24 July 2026

BBM PVT LTD ("BBM", "BBM EV Rentals", "we", "our", or "us") allows BBM Rider users to request deletion of their account and associated personal information, subject to applicable legal and operational retention requirements.

1. Delete Your Account From BBM Rider

Where this feature is available in the application:

  1. Open the BBM Rider app.
  2. Sign in using your registered mobile number.
  3. Open Profile.
  4. Select Settings.
  5. Select Delete Account.
  6. Review the deletion information.
  7. Select Request Account Deletion.
  8. Complete OTP/identity verification if requested.
  9. Confirm the account-deletion request.

BBM will process the request subject to applicable verification, outstanding obligations and retention requirements.

2. Request Deletion Without the App

If you cannot access BBM Rider, you may request deletion by contacting BBM using the support/privacy contact information below. Provide the mobile number associated with your BBM Rider account. For security, BBM may require verification before processing the request.

Do not send Aadhaar numbers, passwords, OTPs, payment PINs or other unnecessary sensitive credentials by email.

3. Information That May Be Deleted

Subject to applicable retention requirements, account deletion may include information such as: BBM Rider account/profile information; name and contact details; saved address information; KYC-related information where deletion is permitted; selfie/verification media where deletion is permitted; device/application identifiers associated with the account; push-notification identifiers; application preferences; and other personal information no longer required by BBM.

4. Information BBM May Retain

Deleting a BBM Rider account does not necessarily result in immediate deletion of every record. BBM may retain information where reasonably necessary or required for: legal obligations; tax and accounting requirements; payment and refund records; rental transaction records; security-deposit records; fraud prevention; vehicle theft/recovery matters; accident/damage investigations; insurance claims; legal disputes; and regulatory requirements. Retained information will be restricted to appropriate purposes and retained only for the applicable period.

5. Active Rentals

Account deletion may not be completed while a vehicle remains actively rented through the account. The Rider must first complete the applicable vehicle-return process.

6. Outstanding Amounts and Deposits

A deletion request may remain pending where necessary while: rental payments remain outstanding; a security deposit is being processed; a vehicle has not been returned; damage is being assessed; a refund is pending; an accident/theft investigation is active; or a material dispute remains unresolved. After applicable obligations are resolved, BBM can continue processing the deletion request subject to retention requirements.

7. KYC Information

KYC information that BBM is not legally or operationally required to retain will be deleted or anonymised according to BBM's applicable retention practices. Certain verification or transaction records may need to be retained where required or permitted by applicable law.

8. Third-Party Service Providers

BBM uses service providers for functions including: identity/KYC verification, payment processing, GPS/telematics, cloud/media storage, OTP/SMS, push notifications, WhatsApp communications, and transactional email. Where applicable, BBM will handle deletion or retention of personal information processed by these providers according to applicable contractual and legal requirements.

9. What Happens After Account Deletion

After account deletion: you may lose access to your BBM Rider account; existing account preferences may be removed; you may no longer be able to access previous information through the application; a new registration may be required if you use BBM again; and records that BBM is required or permitted to retain may continue to exist for the applicable retention period.

10. Identity Verification for Deletion Requests

BBM may verify that a deletion request was made by the legitimate account holder. Verification may include confirmation through the registered mobile number or another appropriate authentication method. This is intended to prevent unauthorised deletion of another person's account.

11. Contact BBM

For account or personal-data deletion assistance:

BBM PVT LTD
Registered Address: [TO FILL]
Privacy/Support Email: [TO FILL]
Phone: [TO FILL]
Website: [TO FILL]

12. Privacy Policy

For more information about how BBM collects, processes, shares, secures and retains personal information, please review the BBM EV Rentals Privacy Policy.