Last updated: [DATE]
This policy explains how cancellations and refunds work for bookings made through the BBM Rider app and website.
1. Cancellation
- You may cancel a booking for a full refund of the rental amount any time before the rental start time / vehicle unlock.
- Once the rental has started (vehicle unlocked), the rental amount for the current period is non-refundable, except as required by law.
2. Security deposit
The security deposit is fully refundable. It is returned after the vehicle is returned and inspected, minus any lawful deductions for damage, unpaid dues, late/extra-usage charges, or fines. Deposit refunds are issued to your original payment method within [X] business days of return and inspection.
3. Extensions, late returns & penalties
Rentals not returned by the end of the plan incur a late/extension charge of [₹ amount per day] plus applicable per-day rental. These amounts may be deducted from the security deposit.
4. How refunds are processed
All eligible refunds are processed through Razorpay to the original payment method (UPI, card, or netbanking). Depending on your bank, it may take [5–7] business days to reflect after we initiate it.
5. Failed / duplicate payments
If money is debited but your booking is not confirmed, or you are charged twice, the amount is auto-reversed by the payment gateway, typically within [5–7] business days. If it is not, contact us and we will resolve it.
6. Service delivery
Our service is delivered digitally through the app and in person at the designated hub — there is no physical shipment. Vehicle handover happens at the hub after booking and verification.
7. Contact for refunds
For any cancellation or refund request, contact [support@bbmev.in] or see our Contact page. Also see our User Agreement and Privacy Policy.